Delivery

We love that you love LOQI!

We bend over backwards to get your order shipped on the next working day. US orders have trackable shipping with USPS. The rate is $7.50

If you are a wholesaler and would like to know our wholesale shipping rates, drop us a line.  

Return Policy

General Refund Policy
We accept returns and exchanges.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the warehouse.

There are certain situations where only partial refunds are granted: any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@loqi.com.

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@loqi.com.

Shipping
To return your product, email us at contact@loqi.com and we will advise you on the return delivery address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.